Privacy Policy

Last Updated: November 1, 2024 | Effective Date: January 1, 2024

ReachUp Solutions Private Limited ("ReachUp Solutions", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website (reachupsolutions.in), and services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email, phone number, company name)
• Purchase a subscription (billing address, payment information processed via Razorpay)
• Contact our support team (support tickets, chat messages)
• Submit forms on our website (demo requests, contact forms)
• Upload contact lists for messaging campaigns

1.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system, screen resolution)
• Usage data (features used, campaigns created, messages sent)
• Cookies and similar tracking technologies

1.3 Contact Data You Upload

When you upload contact lists for messaging campaigns, that data is processed solely on your behalf as a data processor. You remain the data controller for your customers' data. We do not use your customers' data for any purpose other than providing the messaging services you have requested.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process transactions and send related information (invoices, receipts)
• Send technical notices, updates, and security alerts
• Respond to customer service requests and support tickets
• Send marketing communications (with your consent, opt-out available at any time)
• Monitor and analyze usage patterns to improve our services
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud, abuse, and security incidents

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (cloud hosting, payment processing, email delivery) under strict data processing agreements.
• Business Partners: With your explicit consent, for integrations you choose to enable (e.g., Salesforce, HubSpot).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users.

4. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. After account termination, we retain data for 90 days before permanent deletion, unless longer retention is required by law. You may request early deletion of your data by contacting us at reachup.solutions1@gmail.com.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal obligations).
• Right to Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your personal data for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at reachup.solutions1@gmail.com with your request. We will respond within 30 days.

6. Security

We implement industry-standard security measures including AES-256 encryption for data at rest, TLS 1.3 for data in transit, multi-factor authentication, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Cookies

We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can control cookie settings through your browser settings. Disabling certain cookies may affect platform functionality. See our Cookie Policy for more details.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we discover we have collected data from a child, we will delete it immediately.

10. International Data Transfers

Your data may be processed in countries outside India, including the United States and European Union. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required, to protect your data during international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email and by updating the "Last Updated" date at the top of this page. Continued use of our services after such notice constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact our Data Protection Officer:

• Email: reachup.solutions1@gmail.com
• Phone: +91 98765 43210
• Address: Level 8, WeWork BKC, Bandra Kurla Complex, Mumbai 400051, Maharashtra, India